Return, Replacement and Refund Policy

Return, Replacement and Refund Policy – Athast

At Athast, we are committed to providing quality bedsheets and a satisfying shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

Please read our Return, Replacement and Refund Policy carefully before placing an order.

1. Return Eligibility

A product may be eligible for a return or replacement if:

  • You receive a damaged or defective product.

  • You receive a product different from the one you ordered.

  • The product has a manufacturing defect.

  • The product is missing essential components or items included in the order.

Please contact us within 48 hours of delivery to report any issue. Requests submitted after this period may be reviewed on a case-by-case basis, subject to applicable law.

2. Non-Returnable Products

For hygiene and customer safety reasons, bedsheets that have been used, washed, altered, or damaged after delivery are generally not eligible for return or replacement.

Returns may also be declined for the following reasons, subject to applicable consumer protection laws:

  • Products damaged due to improper use or handling after delivery.

  • Products returned without prior approval, where approval is required under this policy.

  • Products that are incomplete or missing their original packaging and accessories, where these are reasonably necessary to verify the claim.

This policy does not limit any rights you may have under applicable law in relation to defective, misrepresented, or incorrectly supplied products.

3. Conditions for Return or Replacement

To help us process your request smoothly:

  • The product should be unused, unwashed, and in its original condition, wherever applicable.

  • Original packaging, tags, and included items should be retained, wherever available.

  • Clear photographs or an unboxing video may be requested to verify damage, defects, or an incorrect delivery.

  • The order number or proof of purchase must be provided.

Please do not send any product back before receiving return instructions from our customer support team.

4. How to Request a Return or Replacement

To report a problem with your order:

  1. Contact Athast customer support within 48 hours of delivery.

  2. Provide your order number and a brief description of the issue.

  3. Share photographs or videos showing the product and the reported problem, if requested.

  4. Our team will review your request and inform you of the next steps.

  5. If approved, we will provide instructions for the return, replacement, or other appropriate resolution.

5. Replacement Policy

If your claim is approved, Athast may offer a replacement for a damaged, defective, or incorrectly delivered product, subject to product availability.

If the same product is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.

Replacement shipping arrangements will be communicated by our customer support team. Where the issue is attributable to an error or defect on our part, reasonable return and replacement shipping costs will be handled by Athast, subject to applicable law.

6. Refund Policy

A refund may be provided in the following circumstances:

  • An eligible return has been approved.

  • A replacement cannot reasonably be provided because the product is unavailable.

  • An order is cancelled by Athast and payment has already been received.

  • A refund is otherwise required under applicable law.

Once a refund is approved, it will generally be initiated to the original payment method. For cash-on-delivery orders, we may request appropriate bank or other payment details to process the refund securely.

Refund processing timelines depend on the payment provider and banking institution. We will communicate the expected timeline when the refund is initiated.

Shipping charges, cash-on-delivery fees, and other additional charges, if any, will be refunded where applicable under the circumstances and applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order is dispatched. Once the order has been shipped or delivered, it may no longer be eligible for cancellation and will be handled under the applicable return or refund provisions.

Nothing in this section limits cancellation or refund rights available under applicable law.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details when placing an order.

If delivery fails due to an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, our team may contact you to arrange another delivery attempt.

Any additional shipping charges will be communicated where applicable and handled in accordance with our shipping terms and applicable law.

9. Exchanges Due to Preference

Requests for a different colour, design, size, or product due to a change in personal preference may not be accepted unless expressly offered for the particular product or required by applicable law.

Please review the product description, dimensions, colour details, and other specifications carefully before placing your order. Actual colours may vary slightly depending on screen settings and lighting conditions.

10. Policy Updates

Athast reserves the right to update this policy from time to time. The revised version will be published on this page with an updated date.

Any policy update will be subject to applicable consumer protection laws and will not remove rights that customers are legally entitled to exercise.

11. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

Brand Name: Athast
Product Category: Bedsheets and Home Furnishings